Terms of Use

Version 1.0 · effective 5 September 2026

These Terms are the agreement between you and the operator of the Trexana service. By installing and using the app you accept them. The Health Disclaimer and, if you take out a subscription, the Subscription Terms apply alongside them and form an integral part of the agreement. How we handle personal data is described in the Privacy Policy. If you do not agree with these Terms, please do not use the app.

1. Who you are contracting with

The operator of the service and your counterparty under this agreement is:

• Name: IE Gavrilchenko Stanislav
• Address: Georgia, Tbilisi, Krtsanisi District, Fonichala Settlement 3, Building 5, Entrance 2
• Identification number: 304652819
• Email: support@trexana.app
• Telephone: +995 551 50 86 64

We answer enquiries by email and keep the correspondence so that you can return to it.

2. What the app does

Trexana analyses your exercise technique using the device camera and computer vision. Movement recognition and video processing take place on your device; the video recording is not transmitted to a server. When you finish a set, the app produces a technique review — a rating, a list of typical errors and recommendations. The app also keeps a training history, tracks progress and offers workout programmes.

The analysis is based on detecting key body points in the video stream and is an estimate. Its accuracy depends on lighting, camera angle, clothing, individual body build and the limitations of the algorithm. The app does not diagnose and does not take your medical history into account.

3. Who may use the app

The app may only be used by persons aged 18 and over. The restriction is deliberate: the service gives an automated assessment of exercise technique with no trainer or doctor involved, and for minors that would require a level of parental control and medical supervision that we do not provide. By registering, you confirm that you are at least 18 and are entitled to enter into this agreement. See the age restrictions section of the Privacy Policy for details.

The app is intended exclusively for consumers — natural persons using it for personal purposes unrelated to a trade or business. Commercial use is not permitted.

4. Conclusion of the contract

The contract between you and the operator is concluded when registration in the app is completed. The withdrawal period referred to in section 7 runs from that moment. The user contract is concluded for an indefinite period.

The contract for the purchase of a subscription is concluded separately — with the app store, at the moment the purchase is confirmed there.

Correction of input errors. Before submitting the registration form you can review and change the details you have entered, or abandon registration. After registration, profile details can be corrected in the app settings at any time. Errors made when purchasing a subscription are corrected through the app store, since payment takes place on its side.

Confirmation of the contract. After registration we send an email to the address you provided confirming the conclusion of the contract, with links to the current versions of these Terms, the Privacy Policy and the Health Disclaimer. All three documents are permanently available at trexana.app and can be saved or printed.

Additional terms. We may set additional terms for individual features. If we do, we will tell you about them in good time, before you start using that feature.

5. Account and security

An account is required to use the app: without registration the app is not available. You undertake to provide accurate information, keep it up to date, keep your password confidential and not to give access to third parties. Write to support@trexana.app as soon as you notice any sign of unauthorised access.

We apply the technical and organisational safeguards described in the Privacy Policy. You may delete your account at any time — the procedure is set out on the account deletion page.

6. Free and paid access

The app is available in a free form with a limited volume of analysis and under a paid subscription that removes this limit and unlocks additional features. The current limits of free access and the scope of paid features are shown in the app.

Pricing, automatic renewal, cancellation and refunds are described in the Subscription Terms. The subscription is purchased through an app store, and the contract of sale is concluded with that store; we provide the service itself.

7. Right of withdrawal

If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from a distance contract within 14 days without giving any reason. Two separate contracts need to be distinguished here.

The contract with us for use of the service is concluded when you register an account, and the fourteen-day period runs from that date. You may withdraw by writing to support@trexana.app or by deleting your account in the app.

The contract for the purchase of a subscription is concluded with the app store, which acts as the seller. That right is exercised through the store — Google Play or the App Store; the procedure is set out in the Subscription Terms. We do not process payments and cannot initiate a refund ourselves, but at your request we will help you in a dispute with the store.

If you expressly requested that supply of the digital service begin immediately and acknowledged that you thereby lose the right of withdrawal, that right ends once the service has been fully performed. This rule is set by law, not by us.

Use of the form is not compulsory: any unequivocal statement of withdrawal is sufficient.

Effects of withdrawal. If you asked for the service to begin during the withdrawal period and then withdrew, you pay an amount proportionate to the part of the service actually supplied up to the moment of notification. Any other payments received are refunded no later than 14 days after we receive the notification, using the same means of payment; you are charged no fee for the refund.

Renewals. The right of withdrawal applies to newly concluded contracts and subscriptions and does not apply to the automatic renewal of a subscription already in force.

8. Rules of use

When using the app, you undertake:

• not to use the service for unlawful purposes or in breach of applicable law;
• not to attempt to gain unauthorised access to the service's systems, circumvent technical restrictions or reverse-engineer the app, except where expressly permitted by law;
• not to transfer your account to third parties and not to use someone else's account;
• not to use automated means — bots, scrapers, scripts — to interact with the service;
• not to take actions that place an excessive load on the infrastructure or disrupt the service for other users.

9. Your data, cards and suggestions

We claim no rights over your training data or video recordings. Video does not leave the device; what exactly is sent to the server is described in the Privacy Policy.

The app lets you create a card with your workout result and share it. The card is generated on your device and you decide where and with whom to share it. You are responsible for what you publish in third-party services and for complying with their rules.

If you send us suggestions for improving the app, feedback or ideas, we may use them without restriction and without any payment. This does not apply to your personal data, which is governed by the Privacy Policy.

If you set a profile picture, you confirm that you hold the necessary rights to it and that it does not infringe the rights of third parties.

10. Intellectual property

The app, its interface, source code, analysis algorithms, texts, images and the Trexana name and trade mark belong to the operator or are used by it on a lawful basis, and are protected by intellectual property law. You are granted a limited, revocable, non-exclusive and non-transferable right to use the app for personal, non-commercial purposes in accordance with these Terms. No rights other than those expressly granted are transferred. The right of use lapses when your access to the service ends — for example after you delete your account or your subscription expires. Copying, distribution, making publicly available, sale, adaptation and the creation of derivative works based on the app’s content are not permitted, nor is any activity liable to disrupt its operation.

11. App stores and third-party services

The app is distributed through app stores, and their rules additionally apply to downloading and paying for it. A store is not a party to these Terms and is not responsible for the operation of the app; store requirements for developers are nevertheless binding on us.

If you share a result card via a messenger or social network, the rules of that service apply, and we have no influence over them.

12. Availability and changes to the service

We aim to keep the service running without interruption but do not guarantee continuous availability: planned maintenance, infrastructure failures and circumstances beyond our control are possible. We give advance notice of planned work affecting availability where this is practicable.

We may develop the app and change or discontinue individual features. If a change materially degrades functionality you have paid for, we will notify you in advance and you will be able to cancel the subscription as described in the Subscription Terms.

13. Quality of the service and warranties

We provide the service with reasonable care and skill. Beyond what is expressly provided in these Terms and by mandatory rules of law, the app is provided "as is" and "as available", without express or implied warranties, including warranties of merchantability, fitness for a particular purpose and accuracy of technique analysis.

This provision does not limit consumer rights granted by law. In particular, if you are a consumer in the European Union or the European Economic Area, you retain the rights to conformity of the digital service with the contract provided for by national law implementing Directive (EU) 2019/770, as well as any other mandatory rights that cannot be waived by agreement.

We do not guarantee training results. We do not promise that using the app will produce the result you have in mind — weight loss, strength gains, corrected technique or any other specific achievement. The actual outcome depends on factors beyond our influence: starting fitness, consistency, nutrition, sleep, age and state of health. Results may differ substantially between individuals using the app in the same way.

14. Liability

General. Take account of the guidance and cues the app gives while you perform exercises; they relate to technique only, do not override medical advice and do not require you to continue an exercise that causes pain. If you use equipment or training tools, you are responsible for their good working condition and correct assembly. Observe the warnings set out in the Health Disclaimer.

Services provided free of charge. Where you use the app free of charge we are liable — regardless of the legal basis — only for damage caused intentionally, by gross negligence, or by the absence of a feature we expressly guaranteed. Liability for intent is not limited. In the case of gross negligence or the absence of a guaranteed feature, liability is limited to foreseeable damage typical of this kind of contract. Otherwise liability is excluded.

Services provided for a fee. Under a paid subscription we are liable without limitation for damage caused intentionally, by gross negligence, or by the absence of a guaranteed feature.

Where a material contractual obligation is breached through slight negligence, liability is limited to foreseeable damage typical of this kind of contract. A material contractual obligation is one whose performance is necessary to achieve the purpose of the contract and on whose performance you, as a consumer, are entitled to rely. Otherwise liability is excluded.

Carve-outs. These limitations do not apply to, and in no way affect, our liability:

• for injury to life, body or health caused by our fault;
• for intent and gross negligence;
• for fraud or fraudulent misrepresentation;
• under product liability legislation;
• in any other case where limiting or excluding liability is not permitted by applicable law, including the mandatory consumer-protection rules of your country of residence.

Employees and agents. To the extent our liability is limited or excluded, it is likewise limited or excluded for our employees, agents and the persons we engage in performance.

Training involves physical exertion, and the decision to perform or stop an exercise always remains yours.

15. Indemnification

If you use the app in breach of these Terms or of applicable law and this causes us loss — including reasonable legal costs in respect of third-party claims — you shall compensate it. This provision applies to the extent the loss is caused by your actions and does not apply to consumers to the extent such indemnification is not permitted by mandatory rules of law.

16. Suspension and termination of access

You may stop using the app at any time and delete your account — the procedure is set out on the account deletion page.

We may suspend or terminate access to an account in the event of a material breach of these Terms. We will tell you the reason and, if the breach can be remedied, give you a reasonable period to remedy it; access is suspended without prior notice only where this is necessary to prevent harm, ensure security or comply with the law. You may challenge the decision by writing to support@trexana.app; we will consider your objection and inform you of the outcome.

If access is terminated through no fault of yours, the paid and unused part of the subscription is refunded pro rata under the rules of the app store and applicable law.

Account deletion and the subscription. Deleting your account ends the user contract but does not cancel the subscription automatically: it must be cancelled in the app store. If a paid subscription is running at the time of deletion, the amount paid is not refunded, including on a pro rata basis, except where the law or the store's rules provide otherwise.

Termination without cause. We may terminate the user contract without giving reasons on at least two weeks' written notice, but no earlier than the end of the paid period of any subscription in force.

17. Complaints and out-of-court resolution

If something has gone wrong, write to support@trexana.app describing the problem. We will acknowledge receipt and give a substantive reply within 14 days.

If our answer does not satisfy you, you may turn to a consumer alternative dispute resolution body. We are neither required to participate in consumer arbitration proceedings nor have we committed to doing so. A register of bodies in the EU Member States, Norway and Iceland is available on the European Commission portal. The pan-European Online Dispute Resolution platform was discontinued on 20 July 2025.

Consumers in Brazil may turn to the Procon bodies or to the consumidor.gov.br portal.

18. Governing law and jurisdiction

These Terms are governed by the law of Georgia.

This choice does not deprive you of the protection afforded by the mandatory rules of the law of your country of habitual residence. If you are a consumer in the European Union or the European Economic Area, you retain all rights under the law of your country, and you may bring proceedings against us in the courts of your place of residence; we may bring proceedings against you only in the courts of your country. Equivalent rules apply to consumers in Brazil under the Consumer Protection Code and in other jurisdictions with mandatory consumer-protection rules.

We seek to resolve disputes by negotiation; failing agreement, in a competent court, subject to the above.

If you are not a consumer, or you have no general jurisdiction in an EEA state or Brazil, or you moved your residence outside them after these Terms took effect, or your place of residence is unknown at the time proceedings are brought, the exclusive place of jurisdiction for disputes under this agreement is the operator's place of registration.

19. Changes to these Terms

We may change these Terms — for example as functionality develops or legal requirements change. We will give at least 14 days' notice of material changes before they take effect, in the app or by email to the address on your account.

If you do not agree with a change, you may stop using the app and delete your account before the changes take effect; for a paid subscription the cancellation procedure in the Subscription Terms applies. Continuing to use the app after the changes take effect means you accept the new version.

You may also object to the changes before they take effect by writing to support@trexana.app. In that case the agreement continues in its previous version, and we may terminate it as described in section 16.

20. General provisions

Severability. If an individual provision of these Terms proves invalid or unenforceable, the remaining provisions stay in force, and the invalid provision is replaced by one that is closest in meaning and permissible in law.

No waiver. Our failure to exercise a right does not amount to a waiver of it.

Assignment. We may transfer our rights and obligations under this agreement in connection with a reorganisation or disposal of the business, on notice to you and without worsening your position. You may not transfer your rights under the agreement without our consent.

Entire agreement. These Terms, together with the Health Disclaimer and the Subscription Terms, constitute the entire agreement between you and the operator in respect of the app.

Language versions. These Terms are published in English, Russian, German, Spanish, French and Portuguese. In the event of a discrepancy between versions, the English version prevails, except where mandatory rules of the law of your country require otherwise.

21. Contact

For questions about the app and these Terms: support@trexana.app.

For questions about the processing of personal data: privacy@trexana.app.